The best option is through the main entrance, on Avenida Binário do Porto. This avenue is not numbered, but you can type: “Carnaval Experience or Cidade do Samba - Entrada Principal” into any of the apps: Waze, Google Maps or UBER that will guide you to us.

Of course! But we have some exceptions. The samba schools prepare all year for the big carnival parade and don't want their secrets and preparations to be revealed ahead of time, so we will always guide visitors to where it will be possible to take photos. In some spaces, you will only be able to take photos with your eyes so that you can keep that memory forever. This makes it special, as you will be part of a group of few people who have had the opportunity to see a little bit of the upcoming carnival before the general public.

For private cars, there is a parking lot at Rua Rivadávia Corrêa, nº 60, for R$20.00 per day (Note: the parking lot is not under our control and we are not responsible for its hours and/or operating policy). It is free only for buses and vans.

Of course! To help you in the best way possible, please contact us and we will explain exactly how to get there. We can also track your route if you would like to share your location with our team. This way, we can better assist you if you have questions along the way.

We will always make every effort to accommodate you at the best possible time for you. However, sometimes our schedule gets very busy and unfortunately we will not be able to accommodate groups more than 30 minutes late. Please try not to be late at all. If something unexpected happens, please let us know in advance.

We will always make every effort to welcome you at the best possible time for you. However, sometimes our schedule is already very full and unfortunately we will not be able to welcome you late. But don't worry! Even if you arrive late, just contact us and we will arrange for you to join the group on the way. Please always try not to be late and if anything unexpected happens, please let us know in advance.

Working in a samba school warehouse can be very dynamic. You can see many different types of work and professionals throughout the year, from the creation process to the dismantling of costumes and floats. In any case, the dynamics of the environment are always a show in themselves!

The Samba City is a complex that houses the warehouses of all the samba schools of the special group of Rio de Janeiro. However, our tour of the carnival production area takes place exclusively inside the warehouse of the Acadêmicos do Grande Rio samba school, where we have prepared a magical and surprising tour for you. But don't worry, our guides know everything about Carnival, and if you have any questions about other samba schools, just ask.

YES, but not in all areas. In the carnival production area, we do not have air conditioning, only fans, but in the exhibition rooms, dressing room and bar, we do. In addition to ice-cold water, lemonade and a delicious caipirinha to offer you, of course!

Yes, you can! Just check the availability of the tours.

Yes! Across from Cidade do Samba is the Yup Star, Rio de Janeiro’s Ferris wheel. Another great tourist attraction nearby is AquaRio, the largest marine aquarium in South America. Also nearby are the Museu do Amanhã and Porto Maravilha. Both are located in Rio de Janeiro’s Port Zone. A VLT (Light Rail Vehicle) ride will take you from this area to other historic sites in the center of our city. SThere are great options for sightseeing in Rio de Janeiro.

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Domestic shipping may take up to 7 business days.

International shipping can take up to 14 business days.

Express shipping is offered within the Rio de Janeiro metropolitan area and takes 1-24 hours.

Due to global supply chain challenges, shipping times may be longer than usual.

Shipping rates may vary depending on your region and are calculated at checkout, here are all the details of our Shipping Policy.

Yes, we offer free shipping on large domestic orders. Please check your cart to see the current free shipping offer.

Yes, we ship our products worldwide. Please note that free shipping does not apply to international orders and that shipping rates may vary depending on your region.

A full list of all our shipping areas can be found here.

If your country or region is not mentioned, please feel free to get in touch to see if we can work out the details.

All our products undergo quality control. We provide a warranty against manufacturer defects. The warranty covers any defects in workmanship, design or material. Please notify us within 7 days of arrival of the product. It does not cover knocks, misuse or other problems that are not attributable to manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please contact us for more information about the extended warranty.

The extended warranty may have a different cost depending on the type of product and the extended period. Please contact us for more information.

Yes, we offer full and partial refunds.
Please contact us for more information about our refund policy.

Experiences:

Regular Tour - with the condition of canceling the experience more than 72 hours before the tour date.

Private Tour - with the condition of canceling the experience more than 72 hours in advance of the tour date.

Products:

A refund request can be submitted within 7 days after the shipment reaches the customer's hands.

Experiences:

If the experience is cancelled within the period in which the customer is entitled to a refund, the refund will be 100%.

Products:

If the packaging has been opened and the product has been used, you are entitled to a partial refund. If a product has been damaged and the damage is not covered by the warranty, you will not be entitled to a refund.

Check our Terms of Service to see if you are entitled to a refund.

When an order includes free shipping, only the cost of return shipping is paid by the customer.

When an order does not include free shipping, all shipping costs (including return shipping) are the responsibility of the customer.