The best option is through the main entrance on Avenida Binário do Porto. This avenue is not numbered, but you can enter “Carnaval Experience or Cidade do Samba - Main Entrance” into any of the apps: Waze, Google Maps, or UBER, and they will guide you to us.

Sure! But we do have a few exceptions. The samba schools prepare all year round for the big carnival parade and don't want secrets and preparations to be revealed prematurely, so we will always guide visitors to where photos can be taken. In some areas, you will only be able to photograph with your eyes to keep that memory forever in your mind. This makes it special, as you will be part of a small group of people who had the opportunity to see a little piece of the next carnival before the general public.

For private cars, there is a parking lot at Rua Rivadávia Corrêa, No. 60, for R$ 20.00 per day (Note: the parking lot is not under our control, and we are not responsible for its hours and/or operating policy). Parking is free only for buses and vans.

Certainly! To best assist you, please contact us, and we will explain exactly how to get there. We can also track your route if you would like to share your location with our team. This way, we can better assist you if you have any questions along the way.

We will always make an effort to accommodate you at the best possible time for you. However, sometimes our schedule gets very full and, unfortunately, we will not be able to receive the group if they are more than 30 minutes late. Please always try not to be late. If something unexpected happens, please let us know in advance.

We will always make an effort to accommodate you at the best possible time for you. However, sometimes our schedule is already very full and, unfortunately, we will not be able to accommodate you late. But don't worry! Even if you arrive late, just contact us and we will place you with the group already on the way. Please always try not to be late and, in case of any unforeseen circumstances, we ask that you let us know in advance.

Work in a samba school's workshop can be very dynamic. You can see many different types of work and professionals throughout the year, from the creative process to the dismantling of costumes and floats. In any case, the atmosphere is always a show in itself!

The Cidade do Samba is a complex that houses the warehouses of all the samba schools in Rio de Janeiro's special group. However, our tour of the carnival production area takes place exclusively inside the Acadêmicos do Grande Rio samba school warehouse, where we have prepared a magical and surprising tour for you. But don't worry, our guides know everything about Carnival, and if you have any questions about other samba schools, just ask.

Yes, we do, but not in all areas. In the carnival production area, we don't have air conditioning, only fans, but in the exhibition rooms, dressing room, and bar, we do. Plus, we have ice-cold water, lemonade, and a delicious caipirinha to offer you, of course!

Yes, you can! Just check the availability of the tours.

Yes! Across from the Cidade do Samba is Yup Star, Rio de Janeiro's Ferris wheel. Another great nearby tourist attraction is AquaRio, the largest marine aquarium in South America. The Museum of Tomorrow and Porto Maravilha are also located nearby. Both are in Rio de Janeiro's Port Zone. A ride on the VLT (Light Rail Vehicle) will take you from this area to other historic sites in the center of our city. These are all great sightseeing options in Rio de Janeiro.

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International shipping may take up to 14 business days.

Express shipping is available in the Rio de Janeiro metropolitan area and takes 1 to 24 hours.

Due to global supply chain challenges, shipping times may be longer than usual.

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Yes, we offer free shipping on large domestic orders. Check your cart to see the current free shipping offer.

Yes, we ship our products worldwide. Please note that free shipping does not apply to international orders and that shipping rates may vary depending on your region.

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All our products undergo quality control. We provide a warranty against manufacturer defects. The warranty covers any manufacturing, design, or material defects. Please notify us within 7 days of the product's arrival. It does not cover impacts, misuse, or other issues not attributable to manufacturer defects.

An extended warranty can be added to your products for an additional cost.

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The extended warranty may have a different cost depending on the type of product and the extended period. Contact us for more information.

Yes, we offer full and partial refunds.
Contact us for more information about the refund policy.

Experiences:

Regular Tour - subject to canceling the experience more than 72 hours before the tour date.

Private Tour - subject to canceling the experience more than 72 hours before the tour date.

Products:

A refund request can be submitted within 7 days after the shipment reaches the customer.

Experiences:

If the experience is canceled during the period in which the customer is entitled to a refund, the refund will be 100%.

Products:

If the packaging has been opened and the product has been used, you are entitled to a partial refund. If a product has been damaged and the damage is not covered by the warranty, you will not be entitled to a refund.

Check our Terms of Service to see if you are entitled to a refund.

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When an order does not include free shipping, all shipping costs (including return shipping) are the responsibility of the customer.