• Regular tour booking and cancellation policy:

Ticket cancellation for the regular tour must be done more than 48 hours in advance. In case of cancellation less than 48 hours in advance, there will be no refund.

Obs.: In case of “no show”, there will be no refund. The regular tour ticket, with the exception of the private tour, can be used on other dates according to our availability within 30 days.

To join the tour, you must present your printed or virtual ticket along with the relevant verification documents listed on the experience page.

 

• Experience booking and cancellation policyprivate services (not regular):

Ticket cancellation for the private tour must be done more than 72 hours in advance. In case of cancellation less than 72 hours in advance, there will be no refund.

To participate in the tour, you must present the printed or virtual ticket along with the verification documents.